Privacy Policy for James Collins Guitars Ltd

This Privacy Policy explains how we use any personal information you provide to James Collins Guitars when you use our services or buy our products.

We respect your right to privacy and are committed to maintaining it. We only collect, store and process your personal information in accordance with the relevant laws and regulations.

By accessing, browsing or otherwise using the Websites you confirm that you have read and understood this Privacy Policy.

To help you navigate this policy we’ve split this up into the following sections:


Who are ‘we’?

“James Collins Guitars/We/JCG” means James Collins Guitars Ltd, a company registered in England and Wales (registration number 09323828) with registered office at Unit 2 Firgrove Business Park, Firgrove Road, Heathfield, TN21 0QL. UK.

The company specialises in boutique guitar manufacture, it is run by James Collins.

Our website is

Unless we’ve said otherwise in this Privacy Policy, JCG will be the “data controller” of your personal information. We determine the means and purposes for processing your personal information.

Want to get in touch? – Please see How to Contact Us at the end of this document


What information do we collect about you?

Personal information that we collect from you –

Your Name and Contact Details:

  • Your name
  • Your billing address
  • Your shipping address
  • Your e-mail address
  • Your phone number
  • Your IP address

Your login and Password

Your device information, preferences and cookies provided when you browse our website.

We do not collect any personal payment details. Electronic payment is through our payment partners.


When do we collect your personal information?

We collect this information when you:

  • Purchase products
  • Book an appointment with us
  • Subscribe to our newsletters and other e-mails


Changes to our privacy policy

We may change this Privacy Policy from time to time, to reflect how we are processing your personal information. If we make significant changes, we will highlight the sections of the privacy policy that have been updated to allow you to review the changes.

This Privacy Policy was last updated on 25th May 2018.


How to contact us

Please feel free to contact us if you have any questions about our Privacy Policy or the personal information we hold about you.

You can contact us by:

  • Email –
  • Telephone  – 01435 205050
  • Post – Unit 2 Firgrove Business Park, Firgrove Road, Heathfield, East Sussex, TN21 0QL